FAQ

What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days of receipt. Please ensure the item is unused and in its original packaging.

Are there return fees?
The buyer is responsible for return shipping costs; we do not provide return labels.

Are there any hidden costs?
No. The price you see at checkout is the final price – no hidden fees.

Do you offer free shipping?
Yes, all orders over €35 include free shipping.

What payment methods are accepted?
We accept a variety of secure payment methods:
Shop Pay
Visa
PayPal
Mastercard
Google Pay
Apple Pay
American Express
Klarna Checkout

When will my order be processed?
Orders received by 5:00 PM (GMT+01:00, Berlin) will be processed on the same business day.
Processing takes place Monday to Friday.

How long does processing take?
Minimum: 2 business days
Maximum: 4 business days

How long does shipping take?
Minimum: 1 business day
Maximum: 3 business days
All shipments are sent from our warehouse at Im Grund 20, Wildberg, Germany (Monday to Friday).

How long will it take for my order to arrive in total?
The estimated total time from order to delivery is 3 to 7 business days, depending on your location.

Is there an order limit?
There is no fixed order limit. For larger order quantities, processing may take longer. Please contact us for larger inquiries.

Contact Information
Business Address:
Im Grund 20, Wildberg, Germany
Phone: +49 7054 927999
Email: support@nexcape.de
Opening Hours:
Thursday to Saturday: 9:00 AM – 5:00 PM
Sunday to Wednesday: Closed