Product Safety at Roos Enterprises UG
At Roos Enterprises UG, we place the highest value on the safety and quality of our products. Every product is developed, manufactured, and tested with the utmost care to ensure compliance with all relevant European regulations – particularly EU Regulation 2019/1020 and the General Product Safety Regulation (GPSR).
Safety Regulations
To ensure the safe use of our products, we ask you to observe the following guidelines:
- Use our products exclusively for their intended purpose.
- Regularly check products for visible damage or wear.
- Do not continue to use damaged products.
- Alterations or improper handling can compromise product safety and are therefore not permitted.
- Ensure that small parts do not fall into the hands of children – risk of choking!
Reporting Safety Defects & Recalls
If you discover safety-related defects in any of our products, please inform us immediately. We take every feedback seriously and respond quickly and responsibly.
Contact Options:
Email: support@nexcape.de
Phone: 07054 927999
Should a recall be necessary, we will transparently inform you about all next steps and ensure a safe, straightforward process.
Maintenance and Care
To ensure you enjoy our products for a long time and that safety is permanently guaranteed, we recommend:
- Cleaning with a soft, slightly damp cloth and mild detergents
- Storage in a dry place, protected from direct sunlight and extreme temperatures
Responsibility & Transparency
Our responsibility does not end with the sale – we are also available to advise you afterwards. If you have any questions about the safe use or care of our products, do not hesitate to contact us.
Your Team at Roos Enterprises UG
Together for safe, durable, and responsible products.
